Shipping, Returns and Repairs

Shipping:

Domestic shipping: *Subject to change based on USPS* All Domestic orders are shipped Priority Fully insured USPS. This is calculated at checkout based on where you live. I believe it’s very important to insure your purchase/s. Please know that I do everything I can to make sure your package arrives to you safely but after it leaves my hands its in the hands of USPS. In the very rare occasion your package doesn’t arrive, a claim will have to be filed and we will work it out to best suit your needs. I do rely on USPS and their tracking and final judgment on claims. It’s not a good feeling for anyone when something happens but I will do my very best to fix it if I can as quickly as possible.

International shipping:

I apologize, but my international shipping is currently closed due to the new GPSR rules and regulations for EU countries. Starting in 2025, I will only offer shipping to countries that do not have these regulations in place. Why? Because to ship to EU countries, I would need a local liaison in each country, and as a small business, I am unable to hire someone internationally at this time. These rules only apply to EU countries, but I need time to figure out how to completely overhaul my international shipping process. I apologize for the inconvenience and appreciate your understanding.

For the future however,  here is how my international shipping works.

International shipping can be tricky so I only use UPS. I have found them to be very fast (orders usually arrive in 3 days to 1 week.) If any customs fees and taxes are due it is the recipients (your) responsibility. You will have to pay them in order to have your package delivered or picked up. These fees are called VAT and are based on your country.

Returns:

I cannot cancel transactions or accept returns during the sale. I do not accept returns or exchanges. Rest assured that I make sure that pieces ship in perfect condition. I advise that you look at the photos carefully and read the description on each item and ask questions if needed before you purchase.

Please note that I cannot accept any returns for any pieces purchased from one of my retailers. The piece must be returned to the retailer based on their policies. 

Repairs:

I guarantee my work but sometimes things happen. I offer free repairs for my work if something is faulty from my end. I also offer repair fees for broken jewelry due to damage such as dropping it or it being stepped on, chewed by your beloved pet ect. To determine what kind of repair is necessary for your piece I will need pictures emailed to me at Jessartjeweler@gmail.com I will then advise you on the next course of action.

Please feel free to ask questions about shipping & Returns before your purchase.

Thank you